Refund, Return & Exchange Policy — Nations Optics
At Nations Optics, we strive to deliver high-quality eyewear and ensure complete customer satisfaction. If you are not fully satisfied with your purchase, we offer flexible refund, return, and exchange options under the following terms.
Order modification & cancellation
Modify or cancel before dispatch 24 hours
Orders can be modified or cancelled within 24 hours of placing the order by logging into your account or contacting us on WhatsApp.
Refund before dispatch within 36 hours
If your order is cancelled before dispatch, your 100% refund is processed within 36 hours — credited back to your original payment method.
No changes after processing important
No modifications are allowed once the order has been processed and crafting has begun.
Returns & refunds
We offer a 10-day no-questions-asked return policy on eligible products. To initiate a return, log into your account or contact us on WhatsApp →
Original packaging required
Returned items must include all accessories, tags, and the invoice in their original packaging.
Quality inspection after pickup
After pickup, our quality team inspects the product. If found used, damaged, or missing components, we reserve the right to deny the return or adjust the refund.
Exchanges after delivery
If you receive a wrong, damaged, scratched, or defective product — you are eligible for a one-time exchange within 10 days from delivery.
Report with photos
Contact our support team with clear photos and a brief description of the issue on WhatsApp →
Exchange at no extra cost
Once returned item is received, inspected, and approved — exchange is dispatched at no additional cost.
Full refund if replacement unavailable
If a replacement is unavailable, a 100% full refund will be issued instead.
Prescription glasses refund policy
| Scenario | Refund |
|---|---|
| No-questions-asked return | 50% of lens cost |
| Genuine defect or incorrect prescription | Up to 100% refund |
| Frame returned in unused resalable condition | 100% frame cost |
Prescription lenses are custom-made and cannot be reused — hence the partial refund on no-questions-asked returns. For any genuine issue, we refund up to 100%. Every prescription lens is carefully verified and matched before dispatch.
Refund & exchange timeline
36 hrs
Before dispatch
100% refund on cancellation
8–15 days
After delivery
Pickup + inspection + credit back
Refunds are credited back to the original method of payment. Exchanges are dispatched after the returned item has passed quality inspection.
Delivery exceptions & address issues
Unserviceable address
If your delivery address is unserviceable, we will contact you immediately to resolve the issue.
RTO — Return to origin
If we are unable to reach you, the order will be marked as RTO and processed accordingly.
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Nations Optics Assistant
● Online
👋 Hi! I'm your Nations Optics assistant. Ask me anything about lenses, frames, or prescriptions!